We are looking for an Engagement Manager to join our team in transforming the financial experience in healthcare. As part of the Client Services team, the Engagement Manager is responsible for scoping, leading, and ensuring the success of Simplee implementations while ensuring customer satisfaction and business success. The Engagement Manager will also work with the Product Development and Sales teams to support up-sell and cross-sell opportunities as well as managing existing deployed solutions. In this role you will have the opportunity to grow with our exciting and innovative team as we bring these important solutions to the healthcare industry. If you are dedicated, positive, and have a solid work ethic we'd like to talk with you.
What you will do:
Manage complex Simplee cloud based implementations, including; requirements gathering, developing scope, scheduling, prioritizing and managing risk
Lead an implementation team consisting of development resources.
Define goals, tasks and resources needed to complete the project
Create a schedule and timeline for the project
Manage and track all resources and activities to ensure all deliverables will be completed on time
Partnering with Product Managers/Design to provide technical guidance in support of building a phenomenal product.
A project manager is expected to lead and support the project team all the way to completion and even after
Quality Delivering a quality solution to the client is the key to success
Monitor and report on the project status to keep the client and anyone who holds a stake in the completion of the project informed
Define any problems that may occur, and identify solutions
Manage any changes that are added to minimize the impact on the overall project
Review the management process after the project is over and identify any steps in the process that can be improved upon for the next project
Develop internal relationships with Development, Sales, Marketing, and Client Services
Travel as needed to ensure success
Effective leadership of Simplee teams
Clear and timely communications and project reporting
Experiences and Skills We Are Excited About
BS degree in MIS or Business Management, MBA with MIS or Management concentration preferred
Excellent project management skills required, PMP Certification a strong plus
Experience with complex cloud based solutions within large enterprises required
Simplee is a SaaS FinTech company that helps both hospitals and patients by taking the pain out of healthcare payments, providing simple, flexible, and stress-free options for patients.
Founded in 2010, Simplee is an enterprise software company driven by a mission to make healthcare consumer friendly. Simplee's platform for patient financial care offers providers a consumer centric experience t...o payment and credit, improving satisfaction while delivering proven ROI. Our solution provides a comprehensive approach from pre to post service that consolidates money flows, facilities, and IT systems to shield consumers from back end complexities.
Today, Simplee serves a "who's who" of US healthcare providers representing leading brands representing billions in consumer payments across more than 200 hospitals and 1,100 physician clinics across the country. We touch nearly 5% of the U.S. population and are proud that 81% (and rising) of patients across Simplee customers report being "very satisfied" with their financial care. Our proprietary technology is award winning and frequently featured in the press.
Simplee is a privately held company backed by venture investors including Greylock (83North), Social Capital Partnership, The Heritage Group (strategic healthcare investor with large hospital systems as LPs), and American Express Ventures. The company received $20M series C funding in May 2016, and received $10M series B funding in September 2013. Previously, the company raised $6 million in a Series A in May 2012 and $1.8 million seed in April 2011.
Simplee is headquartered in Palo Alto, California, with regional sales offices, and maintains a development center in Tel Aviv, Israel.