Doctors Without Borders/ Médecins Sans Frontières (MSF)
Type: Full-time; Exempt
WHO WE ARE: The Systems Department in the U.S. office of Doctors Without Borders/ Médecins Sans Frontières (MSF) acts like the organization's central nervous system, providing the vital information infrastructure to ensure the smooth functioning of all its operations. The Systems Department is responsible for building, configuring and maintaining the technical architecture, both physical and virtual, which ensures MSF can achieve the ambitions of its mission.
This position is a project-based opportunity to work under the umbrella of the overarching strategic initiative of the Systems Department: Making Systems Fundamentally Work (MSFW). The MSFW program of interrelated projects encompasses all strategic systems development which is required to deliver business value to the organization. Working within the MSFW program team requires above all agility, flexibility and a willingness to respond to the shifting priorities of a world-renowned emergency medical relief organization.
From a staffing perspective, the MSFW program has been designed to scale up rapidly depending on the changing needs of the organization. Similarly, it will scale down quickly if it fails to deliver value or if MSF-USA's funding situation dramatically changes. Contracts for project-based employment within the MSFW program are generally six months in length and include all standard benefits of MSF-USA full-time employment. Contracts are often renewed if the skills of the position are required for subsequent phases of MSFW activity, but no guarantees for future employment are made beyond the six-month intervals of the MSFW employment contracts.
MSF-USA is an extremely diverse group of people working together towards MSF's common mission. We welcome candidates who bring a wide variety of backgrounds and experiences to their work at MSF-USA.
WHO YOU ARE: For this position it is most important that you are:
Committed to meticulous oversight of project planning and execution.
A seasoned professional in the IT infrastructure sphere with experience establishing and implementing core aspects of infrastructure and networks within a small to medium sized organization.
Very familiar with networking and infrastructure concepts, such as Microsoft Application Stack (e.g. Active Directory, O365), Windows Server/Desktop OS, VMWare/HyperV, TCP/IP, cloud technologies, office-wide collaboration tools for audio and video conferencing.
Purpose of the Job
The ICT Infrastructure Project Manager ensures successful planning, initiation, execution and completion of projects within the MSFW program. Articulates value proposition of project to all stakeholders and ensures success by all appropriate means.
The Project Manager represents the MSFW initiative to the stakeholders, end-users, and management for all aspects of project management and performance requirements, including security architecture, technology, systems development, IT services, service management and project schedules for this enterprise-level project.
The Infrastructure (W5) project within the MSFW program aims to maintain and enhance existing on-prem and off-prem infrastructure at MSF-USA. The ICT Infrastructure Project Manager must research, develop, implement, test and review MSF-USA’s infrastructure in order to ensure Systems Department is providing optimal support to all departments at MSF-USA in a timely manner. The project manager is also responsible for ensuring the Systems department is forward thinking i.e. risks/dependencies are mitigated in a timely manner and there is adequate planning for future work.
Though no phase of the W5 project is scheduled to last more than six months, we anticipate the entire project will last three years and are looking for a project management expert to guide the project through its entire lifecycle.
Essential Functions and Responsibilities
Project Management (50%)
Collaborate with stakeholders and end-users from requirements gathering through development of relevant systems architecture
Align the project team to end-user needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project. Utilize baseline, Key Performance Indicators (KPI's) and other metrics.
Coordinate project schedules and activities with Iteration Manager and Business Analyst(s) responsible for IT operations. Prioritize effectively.
Provide guidance and motivation to project teams to successfully achieve project goals.
Communicate project objectives in terms of overall strategic delivery of value to stakeholders.
Serve as interface with end-users, vendors, stakeholders and project sponsor(s).
Devise creative solutions to critical end-user needs.
Manage development of project plans with focus on achievement of project goals and corporate initiatives, including project specific Key Performance Indicators (KPI's) or metrics.
Drive project/program tasks to completion in accordance with the project schedule.
Coordinate the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks.
Manage resource capacity and track resource time allocated to project(s).
Perform financial management and analysis of costs for projects including travel, training, resources allocation and other project related costs.
Manage change control processes for the project(s) and for overall project execution.
Ensure reviews are completed at the end of each phase of the project with the collaboration of all key projects stakeholders; present the results to the project team and management as appropriate.
Recognize potential problem areas against the plan and identify and implement alternative solutions.
Identify best cost solutions to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
Provide key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required).
Participate in the exchange of ideas and information within and outside the department to ensure best practices are shared throughout the organization.
Drive continuous improvement through trend reporting analysis and metrics management.
Design and Implementation of Robust Infrastructure and Networking Architecture (50%)
Plan and facilitate upcoming office move in January 2018.
Assess the impact of modifications to and technological advances within production environment information systems.
Oversee infrastructure and networking related personnel and vendors who work with MSF-USA to ensure they fulfill all requirements and meet deadlines.
Communicate strategies, processes, risks and dependencies to stakeholders, staff, and councils to increase productivity and/or to reduce risk.
Provide leadership on decisions related to internal networks, remote access, storage etc.
Maintain an inventory of all regulatory and organizational technology compliance requirements.
Account for end-of-life for software and hardware.
Plan move to cloud infrastructure for backups and file servers.
Collaborate on oversight for IT disaster and business continuity planning with InfoSec Project Manager.
Project managers within the MSFW team may directly supervise full-time project staff who are committed resources for the PM's projects.
Supervision of volunteers, temporary staff, consultants and/or vendors may also be required depending on the project activities in flight.
The project manager is accountable for the transparent and meticulously documented project-related budget and operational expense activities.
Project manager provides routine and ad hoc budget vs. actuals reports to management and stakeholders before, during and after each phase of project execution.
Extent of Public Contact
The Project Manager will have frequent contact with people outside the organization, including vendors, consultants, volunteers, donor advisory boards and members of the general public.
This position requires remaining productive and focused within the context of a moderately noisy office with many interruptions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Bachelor’s degree in a technical discipline or equivalent
Minimum three years’ infrastructure / network experience
Experience with business continuity/disaster recovery planning
Strong leadership abilities, with the ability to develop and guide team members and external parties and work with minimal supervision
Experience working with networking and infrastructure concepts, such as Microsoft Application Stack (e.g. Active Directory, O365), Windows Server/Desktop OS, VMware/HyperV, TCP/IP, cloud technologies, office-wide collaboration tools for audio and video conferencing
Experience developing and maintaining policies, procedures, standards and guidelines
Proven working experience in project management in the information technology sector
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Demonstrated commitment to continuous learning and system development
Active certification as a Project Management Professional® (PMP)
How to Apply
Please visit our CAREER PORTAL to apply for the ICT Infrastructure Project Manager position.