The Mount Sinai Health System's commitment to excellence extends beyond delivering world-class health care. The System's ongoing success is dependent upon our highly motivated, nonclinical professionals working to improve business operations. Our leadership team is driven to provide exceptional service by cultivating a workforce that is dedicated to upholding Mount Sinai's mission of delivering innovative, breakthrough medicine with compassion and integrity.
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The Clinical Operations Director partners with the Sr. Director in the development and integration of the Office of Clinical Operations into the infrastructure of the Health System including related initiatives, services and programs.
The Director analyzes, and evaluates the business needs and serves as the liaison between the business, quality, and clinical teams. Collaborates with Administrative leadership and the clinical community to provide feedback for projects and initiatives. Acts as the internal expert in terms of what a clinical operations project is, and is not capable of, and is responsible for knowing what changes have been made to the project/initiative. He/She will have operational expertise, program management, and team oversight for Clinical Operations initiatives managed or supported by the System Senior Vice President of Clinical Operations.
Responsibilities include participation in the design of program goals, timelines and objectives; supervision of project operations; assisting with defining measurable and actionable metrics; supervision of objectives within the programs, development of relationships including interactions with corporate partners, nursing and physicians.
This position will report directly to the Sr. Director and work closely with the Leadership to focus on several areas including, but not limited to, training, staff development, partnership with business development, client relationship building, resource utilization, financial reporting, performance improvement, use of technology and regulatory compliance.
The selected individual will be a member of the Clinical Operations Management team and will be expected to interface with other leaders within the organization for collaborative direction and decision making. This role will have direct reports, both in management and individual contributors.
Reporting to the Sr. Director of Clinical Operations, the Director will play a pivotal role in a dynamic, clinical/operational environment by serving as an operational point person in the management of clinical operations initiatives. He/She will oversee the daily operations and management of multiple programs/projects/initiatives. The Director will plan, manage and execute performance improvement plans and activities in support of the Clinical Operations Department.
Duties and Responsibilities
Initiates and develops the project implementation plans and procedures for areas of the business where there is need, including content and infrastructure.
Partners in the identification and development of new business initiatives and opportunities consistent with the mission and strategic direction of the Health System under the direction of Leadership.
Establishes and measures organizational performance against goals and objectives. Ensures results are defined and measurable and are focused on growth, improving outcomes, clinical effectiveness and patient safety.
Leads daily operations, interprets changes in the marketplace, generates ideas, and participates in initiatives that increase our market advantage.
Define aim, objective, metrics, and process measures to implement management controls and reporting procedures to ensure that the department has up to date situational awareness of all core issues and operating data pertinent to sound decision making.
Reviews and prioritizes financial expenditures by assessing profitability, alignment with business objectives and budget parameters.
Assist in the development of the budget for the department; assist the company with expense budget and cost forecasting.
Responsible for the coordination of the Clinical Operations Office consistent with the programs developed that optimize best practices of patient care.
Monitors and evaluates the impact of industry trends on the area's current business performance and competitive outlook.
Analyzes competitors' services and prices, synthesizes information, and develops a cohesive, integrated marketing strategy and action plan.
Ensures active communication with all external and internal constituencies to establish strong relationships that are complimentary and consistent with organizational goals and strategic needs.
Ensure that staff is properly allocated with appropriate resources in order to achieve project deliverables and expectations of clients, while maintaining appropriate revenue goals and margins.
Mentors developing Operational Leaders on performance Improvement techniques including assisting with strategic planning of initiatives focused on Health System priorities.
Partners with the Sr. Director as the liaison by understanding and interpreting business requirements, mapping process models, designing technical solutions to satisfy requirements, and completing formal system piloting.
Analyzes business needs and ensures that functional and technical requirements are documented.
Develops POCs, Project Charters, Project and Business Plans.
Prepares routine project status reports.
Provide regular project status information to team members, including attending required meetings and following-up on action items.
Establishes and maintains working relationships with the organization in order to obtain information and content from providers for health system selections.
Support short and long term operational business activities - by developing, enhancing and maintaining project information and models. Also develop and implement effective/strategic business solutions through research and analysis of data and business processes.
Develops and manages best-practices and tools for performance improvement plan execution and management. Identifies and manages performance improvement dependencies and critical path issues.
Serve as an operational resource for internal team members for expedited problem identification and resolution, provision of project-specific updates, and team interactions and deadlines.
Ability to coordinate or manage multiple projects across the Health System.
Makes good decisions based upon a mixture of analysis, experience, and judgment in a timely manner.
Aware of own strengths and development areas and how they are perceived by others
Sets clear goals and performance standards for individuals and teams
Demonstrates resourcefulness and a "can-do" attitude when faced with challenges or problems
Holds self and colleagues accountable for achieving results
Organizes and prioritizes work to ensure focus on high impact/value-added activities
Impacts and Influences Others
Reads others accurately and addresses their unstated concerns, interests, and levels of commitment
Ability to make decisions involving conflicts of interest
Appoint and divide tasks giving clear instructions
Coordination and planning of budgets, people and time management
Problem solving at a strategic level, working with others to reach a resolution
Careful planning to achieve accurate and timely results
Work well under pressure ensuring tasks are prioritized and goals are met
What You'll Bring:
Master's Degree in Business, Health Administration or Healthcare, required.
Minimum of five (5) years progressively responsible management experience in a related field, required.
Administrative and project management knowledge, preferred.
Experience within or management of a Project Management Office (PMO).
Do you share our dedication to extraordinary service and have what it takes to wear the badge? Apply now!
Who We Are:
Over 35,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai Roosevelt, Mount Sinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is committed to the tenets of diversity and workforce that are strengthened by the inclusion of and respect for our differences. We offer our employees a highly competitive compensation and benefits package, a 403(b) retirement plan, and much more.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.