At NW Natural, we like to say, “We grew up here.” We’ve been an energy supplier and community leader since 1859.
Some of our neighbors know us through our philanthropy and volunteer programs and innovative approaches to carbon reduction.
Our customers know us because of the clean, safe, efficient, and low-cost natural gas we provide.
We are a service-oriented utility, with a “Best in the West” customer satisfaction ranking.
If you share our core values – integrity, safety, service ethic, caring and environmental stewardship – we invite you to apply to NW Natural.
The Senior Project Business Analyst (BA) will be involved in requirements gathering, business process modeling, and functional design for NW Natural projects and initiatives with business and technology components. The BA will work closely with Project Managers to ensure completeness of vision based on business requirements. The BA will be responsible for documenting Business Processes and leading Business Process Re-design sessions when necessary. The BA may be responsible for other activities including research, reporting, participating in design and testing of deliverables.
Day to Day:
Supports the project process throughout the lifecycle.
Elicits requirements through interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.
Leads re-engineering of business processes and identifies various solutions to business problems
Authors complete documentation of process.
Works closely with the project manager to develop User and Functional Specifications documentation.
Leads requirements analysis and verification ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable
Responsible for tracking, prioritizing and reporting status of multiple initiatives.
Writes requirement specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.
Represents requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.
Establishes and maintains productive business partnerships across the organization.
Manages expectations through direct and routine interaction with business partners.
May participate in other duties such as documenting test scripts, plans and system testing
Other duties as assigned to ensure efficient and effective system operations.
Supports Company’s commitment to a culture of safe work practices.
Come on your first day with:
Bachelor’s degree in Information Technology or Business related field or an equivalent combination of education and experience.
8 – 10 years of related experience with progressively more complex analysis projects including, Business Process documentation and re-engineering.
5 or more years of working on projects and project teams
Demonstrated ability to work effectively in a team environment and to lead others in a directed effort to complete projects.
Advanced presentation skills, with proven ability to present at the Executive, Director and Manager levels.
Strong verbal communication skills including the proven ability to communicate effectively on an individual and group presentation basis, including negotiation and facilitation skills and techniques.
Skill in assessing stakeholder needs and asking probing questions to understand underlying needs and surface essential requirements information.
Demonstrated ability to work with employees and management at all levels of the organization including skill in working across organizational and geographical boundaries.
Proven analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, deconstruct high-level information into details, abstract up from detailed information to a more general understanding, discern underlying true needs from presented user requests, and distinguish solution ideas from requirements.
Proven ability to work with changing requirements/priorities using internal and external resources.
Demonstrated skill and ability to produce effective written communication, including report preparation, and documentation for a variety of audiences.
Advanced skill in documentation methods and software including but not limited to Word, Visio, Excel, and Project.
Proven ability to learn new systems and applications.
Demonstrated ability to be self-managed and apply skills in problem solving and decision-making.
Proven ability to prioritize multiple tasks and projects to meet tight schedules and demanding targets while delivering high quality products; effectively managing competing priorities and reconciling divergent expectations.
Exceptional organizational skills, with the ability to follow through on tasks.
What we offer:
Arguably the most competitive healthcare and wellness benefits in the Pacific Northwest
Meaningful Annual Incentive Bonus Opportunity in addition to base salary
401(k) with generous match and additional 5% employer contribution
Company provided Trimet or C-Tran passes/Bike storage for cyclists
Green Team/Diversity & Inclusion Council/Safety Team/Women’s Network
Numerous volunteer and community engagement opportunities
Employee Stock Purchase Plan with a 15% discount
20% Employee discount on Natural Gas
Generous Vacation/Sick leave program
7 Paid Holidays and up to 3 floating holidays to add an extra paid day off to Holidays Observed by NW Natural
Flexible work schedule opportunities
Base salary Range– Min. $91,500 (*$100,900 to $126,650) Max. $132,700
*Expected Hiring Range
Application Process: To be considered for this position, submit a complete electronic application including a cover letter and a resume.
Applications will be reviewed once application deadline has passed.
Deadline: March 16, 2018
At NW Natural we are committed to fair compensation, pay equity and equal opportunity for advancement in the workplace. Salaries are determined based on a combination of education, experience, skills, performance and internal equity to similar roles within our organization.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Additional Salary Information: Base salary Range– Min. $91,500 (*$100,900 to $126,650) Max. $132,700
*Expected Hiring Range
Internal Number: 50256252
About NW Natural
NW Natural – a legacy of service On Jan. 7, 2009, NW Natural celebrated its 150th birthday. The company that became NW Natural was a business before Oregon became a state.When the Portland Gas Light Co., the original gas company, first started delivering gas, it had 49 customers – all using gas for lighting. Today, NW Natural serves more than 670,000 customers for space and water heating and a variety of industrial processes. Over the years, the gas company has changed products and names to match the times. But three things have never changed: the company’s dedication to its customers; it’s commitment to the communities it serves; and its support for its employees. At NW Natural, we like to say, “We grew up here.” That’s because we have evolved and grown with the communities where we work, and because we’re dedicated to keeping them strong.