SYSTEMS DEVELOPMENT PROJECT MANAGER (CRM, GRANTS AND ACCOUNTING)
Type: Full-time; Exempt
Purpose of the Job
The Systems Development Project Manager ensures successful planning, initiation, execution and completion of projects within the Making Systems Fundamentally Work (MSFW) program. Articulates value proposition of project to all stakeholders and ensures success by all appropriate means.
The Project Manager represents the MSFW initiative to the stakeholders, end-users, and management for all aspects of project management and performance requirements, including finance, architecture, technology, systems development, IT services, service management and project schedules for this enterprise-level project.
The W1 project within the MSFW program aims to deliver integrated, secure solutions within the domains of constituent relationship management (CRM), grants management and accounting. Though no phase of the W1 project is scheduled to last more than six months, we anticipate the entire project will last three years and are looking for a project management expert to guide the project through its entire lifecycle.
Essential Functions and Responsibilities
Project Management (100%)
Build teams to address the project goals and objectives for multiple and/or enterprise level projects
Collaborate with stakeholders and end-users from requirements gathering through product acceptance
Align the project team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project
Coordinate project schedules and activities with Iteration Manager and Business Analyst(s) responsible for IT operations
Provide guidance and motivation to project teams to successfully achieve project goals
Communicate project objectives in terms of overall strategic delivery of value to stakeholders
Serve as interface with end-users, vendors, stakeholders and project sponsor(s)
Devise creative solutions to critical end-user needs
Obtain and summarize current project information and milestone status versus project performance baseline
Manage development of project plans with focus on achievement of project goals and corporate initiatives, including project specific Key Performance Indicators (KPIs) or metrics
Drive project/program tasks to completion in accordance with the project schedule.
Coordinate the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks
Manage resource capacity and track resource time allocated to project(s)
Perform financial management and analysis of costs for projects including travel, training, resources allocation and other project related costs
Manage change control processes for the project(s) and for overall project execution
Ensure reviews are completed at the end of each phase of the project with the collaboration of all key projects stakeholders; present the results to the project team and management as appropriate
Ensure the project plan considers all nine areas of knowledge from Project Management Body of Knowledge (PMBOK)
Recognize potential problem areas against the plan and identify and implement alternative solutions
Identify best cost solutions to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems)
Provide key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required)
Participate in the exchange of ideas and information within and outside the department to ensure best practices are shared throughout the organization
Drive continuous improvement through trend reporting analysis and metrics management
Ensure 100% adherence to all MSF-USA policies and procedures, especially as they relate to information security protocols and the protection of sensitive information
Project managers within the MSFW team may directly supervise full-time project staff who are committed resources for the PM's projects.
Supervision of volunteers, temporary staff, consultants and/or vendors may also be required depending on the project activities in flight.
The project manager is accountable for the transparent and meticulously documented project-related budget and operational expense activities.
Project manager provides routine and ad hoc budget vs. actuals reports to management and stakeholders before, during and after each phase of project execution.
Extent of Public Contact
The Project Manager will have frequent contact with people outside the organization, including vendors, consultants, volunteers, donor advisory boards and members of the public.
This position requires remaining productive and focused within the context of a moderately noisy office with many interruptions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Bachelor’s degree in a technical discipline or equivalent
Proven working experience in project management in the information technology sector
Solid technical background with understanding and/or hands-on experience in software development and web technologies
Experience with CRM, grants management and accounting system implementation
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills
Strong working knowledge of Microsoft Office
Active certification as a Project Management Professional ® (PMP)
Familiarity with non-profit fundraising technologies and principles
Knowledge of web technologies and API standards
Experience with SharePoint and other intranet/collaboration technologies
To apply, send cover letter and resume to email@example.com, ATTN: Systems Development Project Manager by June 9, 2017. Submissions without cover letter will not be reviewed.
Starting salary low to high 80’s (commensurate with experience). Excellent benefits. A friendly, supportive environment with growth potential.
No calls please.
WHO WE ARE: The Systems Department in the U.S. office of Doctors Without Borders/ Médecins Sans Frontières (MSF) acts like the organization's central nervous system, providing the vital information infrastructure to ensure the smooth functioning of all its operations. The Systems Department is responsible for building, configuring and maintaining the technical architecture, both physical and virtual, which ensures MSF can achieve the ambitions of its mission.
This position is a project-based opportunity to work under the umbrella of the overarching strategic initiative of the Systems Department: Making Systems Fundamentally Work (MSFW). The MSFW program of interrelated projects encompasses all strategic systems development which is required to deliver business value to the organization. Working within the MSFW program team requires above all agility, flexibility and a willingness to respond to the shifting priorities of a world-renowned emergency medical relief organization.
From a staffing perspective, the MSFW program has been designed to scale up rapidly depending on the changing needs of the organization. Similarly, it will scale down quickly if it fails to deliver value or if MSF-USA's funding situation dramatically changes. Contracts for project-based employment within the MSFW program are generally six months in length and include all standard benefits of MSF-USA full-time employment. Contracts are often renewed if the skills of the position are required for subsequent phases of MSFW activity, but no guarantees for future employment are made beyond the six-month intervals of the MSFW employment contracts.
MSF-USA is an extremely diverse group of people working together towards MSF's common mission. We welcome candidates who bring a wide variety of backgrounds and experiences to their work at MSF-USA.
WHO YOU ARE: For this position it is most important that you are:
Committed to meticulous oversight of project planning and execution
Familiar with CRM, grants management, and accounting technologies and principles