CDS builds the software that drives conventions. Our SaaS and mobile applications handle more than 1.5 million registrations and 2.5 million leads every year across 300+ events in the US and abroad. We are 30 years old and stable with the energy and growth of a startup
Event Program Manager Full Time Location: Bourne MA
The Program Manager position oversees the event services group consisting of registration project managers and coordinators. Is responsible for the successful delivery of all programs and projects including operational planning, establishment, execution, and evaluation. Serves as the principal point of contact and liaison between technical and operational staff to resolve issues and resource priorities, while providing both day-to-day and strategic guidance to event services staff.
Direct Client Contact Yes
Direct Reports Yes
Travel Required Occasional
Establish project management structure for registration managers to follow to proactively manage their events and maintain client satisfaction.
Serve as escalation point to mediate conflicting resource priorities.
Establish policies and procedures to ensure efficient operation of event services department.
Establish and implement short and long range goals and objectives for event services department.
Supervise event services staff personnel, including work allocation, training, enforcement of internal procedures and controls, and problem resolution.
Conduct performance evaluations, mentor and coach staff, working with staff to improve performance
Motivate staff by creating and maintain staff focus, enthusiasm and momentum.
Meet with clients to understand requirements, resolve issues, provide feedback.
Be a point of escalation for issues beyond scope of project manager.
Other duties as assigned.
Minimum 5 years management experience, demonstrating a thorough understanding of project management techniques and methods.
Demonstrated leadership and communication skills with ability to organize, prioritize and problem-solve.
Must be able to examine and re-engineer operations and procedures, formulate policy, and develop and implement new strategies and procedures.
Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments. Must be able to foster a cooperative work environment and create a sense of community within the project teams.
Convention Data Services (CDS) is the trusted registration and lead capture partner for driving global event connections for businesses and associations worldwide. Headquartered in Bourne, Massachusetts, CDS has built multi-faceted solutions to engage attendees, deliver exhibitor ROI and provide actionable analytics for the events industry since 1986. 250 worldwide events Over 100 business and ass...ociation clients More than 170 dedicated employees At CDS, we take a unique approach to your event. Your CDS team will work to provide you with solutions from custom registration to lead retrieval and data analytics, as a true extension of your business. We support your entire event cycle, keeping your business objectives in mind every step of the way. Whether your goals are to increase attendance, engagement, or ROI, CDS will partner with you to achieve success. CDS’ years of setting the industry standard has made us the partner of choice among leading associations and top tradeshow management companies around the world. Our clients represent many of the major events in their industries including: high tech, manufacturing, energy, medical, healthcare, hospitality, communications, insurance, and transportation.