CDS builds the software that drives conventions. Our SaaS and mobile applications handle more than 1.5 million registrations and 2.5 million leads every year across 300+ events in the US and abroad. We are 30 years old and stable with the energy and growth of a startup
REGISTRATION MANAGER / PROJECT MANAGER full-time Bourne MA
The Registration Manager works with clients to identify and document business requirements for registration websites. Function as primary contact and resource for client-related product features, enhancements and new development issues. Manage small to large projects and software implementations in a client-facing role. Manage the day-to-day activities of projects and staff; communicate with project teams as necessary to ensure project deliverables are on schedule. Develop and maintain those schedules to effectively allocate resources.
Direct Client Contact Yes
Direct Reports No
Travel Required Yes, to support events and client meetings
Act as event team leader on complex projects by seeing them to completion
Manage the entire project from strategic planning to tactical activities.
Communicate team responsibilities, target dates, project status and resource needs.
Ensure that the project deliverables are on time and at the required level of quality.
Maintain action items for teams across multiple departments and ensure all requirements are met in a timely structured fashion.
Manage the priorities of the team in alignment with the other priorities from other teams and ensure that all are successfully driven to completion.
Make decisions and communicate trade-offs and risk; drive key decisions across projects.
Navigate an array of client relationships, project timelines, feature sets, dependencies, and launches.
Develop trusted relationships with your team and clients, listen actively to their concerns and questions in order to better respond and understand their perspectives.
Maintain a positive, can-do attitude, acknowledge and appreciate teammate’s contributions and contribute to the overall culture.
Ability to coordinate service and client teams to ensure a successful project
Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management and others outside the organization.
Provide direction and support to team members
Excellent verbal, written and presentation skills are required.
Strong documentation skills and good attention to detail.
Strong persuasion and negotiation skills, including conflict resolution skills
Demonstrated ability as a project manager in a high-tech setting, leading cross-functional teams using formal planning and scheduling techniques
Competent in project management methodology and tools
Fundamental understanding of web-based systems programming and development.
Web savvy and possess a working understanding/experience in SDLC including strategy, requirements, design, usability, content development, web development, and QA.
Have experience using project management software such as Microsoft Project, Jira, Workforce, etc.
Minimum of five years of project management experience in a high-tech setting, understanding of software development lifecycle and advanced project management skills and scheduling techniques.
Demonstrated experience in running software related web projects in a fast paced services organization.
Demonstrated history of strong leadership and negotiation skills, as well as the ability to effectively assimilate and communicate complex information from multiple sources and proven ability of successful cross-functional team collaboration is required.
Convention Data Services (CDS) is the trusted registration and lead capture partner for driving global event connections for businesses and associations worldwide. Headquartered in Bourne, Massachusetts, CDS has built multi-faceted solutions to engage attendees, deliver exhibitor ROI and provide actionable analytics for the events industry since 1986. 250 worldwide events Over 100 business and ass...ociation clients More than 170 dedicated employees At CDS, we take a unique approach to your event. Your CDS team will work to provide you with solutions from custom registration to lead retrieval and data analytics, as a true extension of your business. We support your entire event cycle, keeping your business objectives in mind every step of the way. Whether your goals are to increase attendance, engagement, or ROI, CDS will partner with you to achieve success. CDS’ years of setting the industry standard has made us the partner of choice among leading associations and top tradeshow management companies around the world. Our clients represent many of the major events in their industries including: high tech, manufacturing, energy, medical, healthcare, hospitality, communications, insurance, and transportation.